Sunny Sails Chalet (“we”) are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website under the domain name www.sunnysailschalet.co.uk (“Website”).

COOKIES & PERSONAL DATA

Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Sunny Sails Chalet.

INFORMATION WE MAY COLLECT FROM YOU

1.1 We may collect and process the following data about you:

1.1.1 information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing products or services from us or requesting further services. We may also ask you for information when you report a problem with our site or with products or services you have purchased;

1.1.2 if you contact us via letter or email, we may keep a record of that correspondence;

1.1.3 details of transactions you carry out through our site and of the fulfilment and administration of your orders;

2. IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration reporting. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general website usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 to estimate our audience size and usage pattern;

2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 to speed up your searches; and

2.2.4 to recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.

3. WHERE WE STORE YOUR PERSONAL DATA

3.1 The personal data that we collect from you may be stored remotely on our servers and / or locally on our computer systems. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. USES MADE OF THE INFORMATION

4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products or services that you request from us or which we feel may be of interest to you in relation to existing products or services you already receive from us;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to notify you about changes to our service.

4.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) or by phone with information about products or services similar to those which were the subject of a previous sale to you.

5. DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information to third parties only:

5.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

5.1.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and accountancy services.

6. DISCLOSURE OF YOUR INFORMATION

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Sunny Sails Chalet by email to sunnysailschalet@gmail.com.

6.2 Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

7.1 You have the right to access information we hold about you or ask us to remove your data from our records by contacting us as set out below, unless the data held is required by us by law or for accounting purposes.

8. CHANGES TO OUR PRIVACY POLICY

8.1 Any changes we may make to our privacy policy in the future will be posted on this page.

9. CONTACT

9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Sunny Sails Chalet by email to sunnysailschalet@gmail.com.

The accommodation will be cleaned and disinfected in accordance with government guidelines prior to guests’ arrival.

A cleaning checklist will be completed for each clean and will be signed and dated by our housekeeper.

All touchpoints such as door handles, light switches etc will be cleaned individually using EN 14476/EN1276 antiviral cleaner.

Standard Cleaning: Our cleaning will be to a high standard, with the addition of hard surfaces being cleaned with an industry standard anti-viral disinfectant.

The Welcome Folder has been removed from the property and this will now be available to guests electronically by email prior to arrival date. We can arrange to send by post if no access to email.

Games, DVD’s and Leaflets: We have decided to remove these from the accommodation to eliminate risk of contamination.

TV: The TV and Remote Controls will be cleaned with anti-viral cleaner between every departure and arrival.

Soft Furnishings: Soft furnishings will be left in place and sprayed with a disinfectant spray and will eliminate 99.999% of bacteria and viruses. These will be sprayed with enough time to allow fabrics to dry before new guests arrive.

Bedding/Towels: All bedding, including throws, duvet covers, sheets, pillowcases, protectors, bath mat & tea towels will be laundered after every guest’s departure. We have 2 sets of everything. This means that the sets for your stay will have been washed a minimum of 3 days prior to your arrival and the only people who will have touched it will be the laundry company, and then our housekeeper on changeover. They will be laundered at 60 degrees wash.

The beds are normally made up ready for use prior to your arrival, but if you wish, the fresh linen could be left in the box for you to make up yourselves, or if you prefer you are able to bring your own bedding. We would need advance notice of one week either way.

We ask our guests to strip the beds prior to departure but not to shake down as this could risk contamination by making any virus airbourne.

There will be fresh mattress protectors on all the beds and these must remain on the beds. You’re welcome to put your own protectors over the top of ours if you prefer.

Crockery and Cutlery: Although crockery and cutlery will already be clean, we recommend washing in hot soapy water before use.

Check-In and Check-Out:

Check-in time will be at 4pm and it will be contactless. The key will be left in the disinfected key-safe. The key-safe code and wifi password will be sent by email prior to arrival.

Check-out time is 10am